📜 Privacy Policy

1. Introduction

Nova Institute of Management (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our training programs, visit our website, or communicate with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect various types of information to provide and improve our services:

a. Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Company/Organization

  • Job Title

  • Country and City of Residence

  • National Identification/Passport Number (where applicable)

b. Usage Data

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent

  • Cookies and tracking technologies

c. Payment Data

  • Transaction details (via third-party secure payment gateways)

  • Billing address (where applicable)

3. How We Use Your Information

We use the collected data to:

  • Provide and maintain our services

  • Process your registration and payments

  • Send course materials and updates

  • Communicate upcoming events and offers

  • Improve our website and content

  • Comply with legal obligations

4. Legal Basis for Processing

We rely on the following legal bases:

  • Your consent

  • Performance of a contract

  • Legal obligation

  • Legitimate interests

5. Disclosure of Data

We may share your information with:

  • Authorized employees and trainers

  • Third-party service providers (e.g., hosting, payment processing)

  • Regulatory or legal authorities if required

  • Partner institutions for collaborative programs (with your consent)

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

7. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

8. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Withdraw consent

  • Request deletion

  • Object to processing

  • Lodge a complaint with the Office of the Data Protection Commissioner in Kenya

9. Cookies Policy

We use cookies to enhance your experience, track usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.

10. International Transfers

Your information may be transferred to — and maintained on — servers located outside your country. We take all reasonable steps to ensure data is handled securely and in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on our website with the updated date.

12. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Nova Institute of Management
Nairobi, Kenya
📧 trainings@novainstitute.africa